CUSTOMER SATISFACTION, RETURNS AND REFUNDS

 

We endeavour to provide customers with satisfaction at all times.

Manufacturers warranty applies to new items where detailed in the item description

Faulty or defective items must be notified to us within 2 days of receipt of goods either by telephone (1300 289 997) during business hours or email at sales@giggear.com.au. Returns of faulty or defective items are to be made with 7 days of receipt of goods and only after obtaining a return authorisation number from ourselves.

All returned goods must be double boxed with original packaging, factory sealed (if shipped so), unused, and with all manufacturer’s packaging and blank warranty cards, instruction booklets and all other supplied accessories. Returned goods may be subject to refund or replacement with an identical item.

It is the buyer’s responsibility to ensure that goods are suitable for their needs. Goods purchased that are not suitable for your needs may be returned at GigGear’s discretion. If you are in any doubt about the suitability of a product please contact us before purchasing by using the contact methods detailed below. Goods returned because they are not suitable for use, or for reasons other than warranty or faulty or defective items will not be eligible for a refund but may be exchanged for goods up to the same value. An administration fee and/or re-stocking fee may be applied at GigGear’s discretion.

GigGear provides services and products of custom made road and flight cases, modifications to ready-made or customers own road and flight cases and custom made case inserts. GigGear will provide confirmation of the specification of these services and products prior to manufacturing by means of formal quotation or confirmation of e-store order or otherwise. The specification provided will be determined by the information provided by the customer. It is the customer’s responsibility to ensure that the specification provided is suitable for their needs. GigGear will not accept returns of custom made or custom modified products and services that are in accordance with the specifications. In the event that custom made or custom modified products are not in accordance with the specifications, GigGear will only accept returns of products for correction or alteration to the specifications and re-delivery to the customer.

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