Warranty
Manufacturers warranty applies to new items where detailed in the item description
Faulty or defective items
Faulty or defective items must be notified to us within 2 days of receipt of goods either by telephone (1300 289 997) during business hours or email at sales@giggear.com.au. Returns of faulty or defective items are to be made with 7 days of receipt of goods and only after obtaining a return authorisation number from ourselves.
All returned goods must be double boxed with original packaging, factory sealed (if shipped so), unused, and with all manufacturer's packaging and blank warranty cards, instruction booklets and all other supplied accessories. Returned goods may be subject to refund or replacement with an identical item.
Items that don't suit your needs
It is the buyer's responsibility to ensure that goods are suitable for their needs. Goods purchased that are not suitable for your needs may be returned at GigGear's discretion. If you are in any doubt about the suitability of a product please contact us before purchasing by using the contact methods detailed below. Goods returned because they are not suitable for use, or for reasons other than warranty or faulty or defective items will not be eligible for a refund but may be exchanged for goods up to the same value. An administration fee and/or restocking fee may be applied at GigGear's discretion.
Custom-made cases and inserts
GigGear provides services and products of custom made road and flight cases, modifications to ready-made or customers own road and flight cases and custom made case inserts. GigGear will provide confirmation of the specification of these services and products prior to manufacturing by means of formal quotation or confirmation of e-store order or otherwise. The specification provided will be determined by the information provided by the customer. It is the customer's responsibility to ensure that the specification provided is suitable for their needs.
GigGear will not accept returns of custom made or custom modified products and services that are in accordance with the specifications. In the event that custom made or custom modified products are not in accordance with the specifications, GigGear will only accept returns of products for correction or alteration to the specifications and re-delivery to the customer.
Amp and Cabinet Cases
Camera Cases
Guitar Cases
Keyboard Cases
Desktop PC Cases
Mixer Console Cases
Pedal Boards
TV / LCD Screen Cases
Drawer Cases and Workstations
Lighting Cases
Laptop, Tablet & iPad Cases
Equipment Packer Cases
Speaker Cases
Server Rack Cases
Projector Cases
Carry-On Luggage
Checked Luggage
Duffle Bags
Air Travel Cases
Backpacks
Slings
Packing Cubes & Pouches
Travel Accessories
Dry Bags & Phone Pouches
Hard Coolers
Soft Coolers
Pocket Torches
Full-Size Torches
Tactical Torches
Safety Approved Torches
Headlamps
Safety Approved Headlamps
Right Angle Lights
Lanterns & Work Lights
Remote Area Lights
Torch Accessories