Amp and Cabinet Cases 
Camera Cases 
Guitar Cases 
Keyboard Cases 
Desktop PC Cases 
Mixer Console Cases 
Pedal Boards 
TV / LCD Screen Cases 
Drawer Cases and Workstations 
Lighting Cases 
Laptop, Tablet & iPad Cases 
Equipment Packer Cases 
Speaker Cases 
Server Rack Cases 
Projector Cases 
Full Depth Racks 
Short Depth Racks 
Mixer Racks 
Shockproof Racks 
Stackit Rack 
Rack Accessories 
Amplifier Cases 
Speaker Cases 
Mixer Console Cases 
Guitar Flight Cases 
Pedalboard Cases 
Microphone Cases 
Lighting Cases 
TV Screen Cases 
Computer & IT Cases 
Equipment Packers 
Drawer Cases & Workstations 
Heavy Duty Briefcases 
Electric Guitar 
Acoustic Guitar 
Bass Guitar 
Keyboard Cases 
Drums & Hardware 
Band and Orchestra 
Banjo, Ukulele & Mandolin 
Plastic Rack Cases 
Shallow Racks 
19" Shock Mount Racks 
Fly Racks 
Rack Bags 
Waterproof Cases 
Mixer Cases & Bags 
Speaker Bags 
TV & Display Bags 
Pedal Bags 
Carry-On Luggage 
Checked Luggage 
Duffle Bags 
Air Travel Cases 
Backpacks 
Slings 
Packing Cubes & Pouches 
Travel Accessories 
Dry Bags & Phone Pouches 
Hard Coolers 
Soft Coolers 
Pocket Torches 
Full-Size Torches 
Tactical Torches 
Safety Approved Torches 
Headlamps 
Safety Approved Headlamps 
Right Angle Lights 
Lanterns & Work Lights 
Remote Area Lights 
Torch Accessories 
In these terms and conditions “we” and “us” mean giggear.com.au, and “you” means you the customer.
Words spelt with initial capital letters are defined terms that, for your ease of reference, are set out at the end of the terms and conditions.
These terms and conditions together with your Order constitute the entire Contract between us and you for the supply of Products. No other terms and conditions will apply.
The contract cannot be varied unless we agree to vary it in writing or by email.
Payment options
The following describes the payment option for your giggear.com.au purchase.
If you are still unsure about any aspects of the payment options, please do not hesitate to contact us.
Online via credit card
We recommend this as the fastest & most efficient method of purchasing your goods online from us.
Card payments are processed by Stripe, in conjunction with the Westpac Banking Group. You enter your card details on pages hosted by Stripe, and they are encrypted before being sent over the internet. No credit card information is transmitted to or stored on our website.
If you are still unsure about purchasing online using your credit card, then we suggest you choose from the payment options below to ensure you are entirely satisfied with your GigGear shopping experience.
We accept online payments using the following credit cards:
- VISA
- Mastercard
- Discover
- American Express
GigGear Australia Pty Ltd will appear on your financial institution statement as the company you have paid for your products and services.
EFT and internet banking
If you do not have a credit card or have a card that is not accepted by giggear.com.au, then we recommend that payment be made using electronic funds transfer or internet banking.
When you place your order our banking details for payment by this method are provided on the order confirmation which will be emailed or sent to you.
Offline via credit card
If you wish to pay using your credit card, but would prefer not to pay on-line, then simply choose Phone Ordering in the Payment Method section of the checkout process, then continue to the checkout process.
You will then need to contact giggear.com.au on 03 9720 2550 during business hours to arrange for payment. You may also discuss other methods of payment such as bank transfer.
GigGear Australia Pty Ltd will appear on your financial institution statement as the company you have paid for your products and services.
Credit accounts
In the case of Approved Credit Account Holders only, payment terms are strictly 30 DAYS after the end of the month in which the goods were purchased.
No credit is extended to the Customer on overdue accounts and if payment is not received by GigGear by the Due Date and liquidated damages shall apply to all overdue accounts calculated on a daily basis from the date the account falls due at the rate of 1.8% per month.
Payments made by the Customer to GigGear shall be applied on the order of money owed by the Customer to GigGear and not to specific orders.
Placing your order
You may place an Order by completing the shopping cart check out on the giggear.com.au Website. You do not need an account to check out.
The information you provide at checkout is to assist us in fulfilling our obligations to you. All personal information is treated in accordance with our privacy policy which is detailed in full on the website.
Supply of your products
Subject to the terms and conditions, we will supply to you the Products indicated on your Order.
When your order has been shipped, the shipment information will be available on the website for you. You can view it on our Check your order page with your order number and email address, or by logging in to your account if you have one.
Prices
The price payable by you for the Products will be indicated on your Order Confirmation and is inclusive of goods and services tax as per rates established by the Australian Government. All prices are in Australian dollars.
Your invoice
We will post your Invoice to you at the billing address indicated on your Order when we ship your Products to you. Your Invoice will be your proof of purchase.
If you are paying by credit card, GigGear Australia Pty Ltd will appear on your financial institution statement as the company you have paid for your products and services.
Delivery of your products
Unless otherwise agreed by us, we will deliver your Products to the delivery address indicated on your Order.
We may use a freight carrier of our choice to deliver your products.
We may, at our discretion, instruct our carriers with an Authority to Leave (ATL) in the event that if no-one is available to take delivery of your products. This means that in the event that no one is available to take delivery of the products when delivery by the carrier is attempted, they will leave your products at the nominated delivery address without obtaining a signature. The carrier’s ATL delivery record will be deemed to be proof of delivery.
Orders with multiple items will not ship until all items on the order are available for delivery, GigGear is happy to discuss payment options to part ship orders.
We will use our reasonable endeavours to send your Products to you within 5 working days of the date of receiving payment, however, we do not guarantee that we will deliver within this time frame.
The Customer acknowledges that any delivery dates stated by GigGear are estimates only made in good faith by GigGear and that delivery times shall not be of the essence of these Terms of Trade or any supply order or contract.
Under no circumstances shall GigGear be liable to the Customer for damages (including consequential and special damages) for failure to deliver or delay in delivery to the Customer howsoever occasioned.
Insurance
Your products are insured against loss while in transit to you.
If you receive the product in poor packaging condition, you have the right to refuse acceptance. Once goods are received and accepted, no claims will be accepted as damaged by GigGear.
Your right to return the products
Manufacturers warranty applies to new items where detailed in the item description. Faulty or defective items must be notified to us within 2 days of receipt of goods either by telephone during business hours or email. Returns of faulty or defective items are to be made with 7 days of receipt of goods and only after obtaining a return authorisation number from ourselves. All returned goods must be double boxed with original packaging, factory sealed (if shipped so), unused, and with all manufacturer’s packaging and blank warranty cards, instruction booklets and all other supplied accessories. Returned goods may be subject to refund or replacement with the identical item.
It is the buyer’s responsibility to ensure that goods are suitable for their needs. Goods purchased that are not suitable for your needs may be returned at GigGear’s discretion. If you are in any doubt about the suitability of a product please contact us before purchasing by using the contact methods detailed below. Goods returned because they are not suitable for use, or for reasons other than warranty or faulty or defective items will not be eligible for a refund but may be exchanged for goods up to the same value. An administration fee and/or re-stocking fee may be applied at GigGear’s discretion.
GigGear provides services and products of custom made road and flight cases, modifications to ready-made or customers own road and flight cases and custom made case inserts. GigGear will provide confirmation of the specification of these services and products prior to manufacturing by means of formal quotation or confirmation of e-store order or otherwise. The specification provided will be determined by the information provided by the customer. It is the customer’s responsibility to ensure that the specification provided is suitable for their needs. GigGear will not accept returns of custom made or custom modified products and services that are in accordance with the specifications. In the event that custom made or custom modified products are not in accordance with the specifications, GigGear will only accept returns of products for correction or alteration to the specifications and re-delivery to the customer.
Our liability
These terms and conditions set out the full extent of our obligations and liabilities in respect of the supply of the Products and performance of the Services and there are no warranties, conditions or other terms that are binding on us except as expressly stated in the Contract. Any warranty, condition or another term concerning the Products or Services which might otherwise be implied into or incorporated in the Contract by statute, common law or otherwise (including without limitation any implied term as to quality or fitness for purpose) is hereby expressly excluded.
Notwithstanding above conditions, nothing in the Contract excludes, restricts or modifies any condition, warranty, right or liability implied into this Contract (including any condition, warranty, right or liability imposed by the Competition and Consumer Act 2010 (Cth), including the Australian Consumer Law) where to do so is illegal or would render any provision of this Contract void.
Subject to Conditions above, we will not be liable under the Contract for any loss of income, loss of profits, loss of contracts, loss of data or for any indirect or consequential loss or damage of any kind howsoever arising and whether caused by tort (including negligence), breach of contract or otherwise.
General
The Contract will be governed by the law of Victoria. Both we and you irrevocably and unconditionally submit to the non-exclusive jurisdiction of the courts of that state.
The invalidity or unenforceability of any provision of the Contract shall not adversely affect the validity or enforceability of the remaining provisions.
Neither our failure nor your failure to enforce any term of the Contract constitutes a waiver of such term. Such failure shall in no way affect the right later to enforce such term.
We will not be liable for any loss or damage suffered or incurred by you arising from our delay in fulfilling or failure to fulfil or otherwise discharge any of our obligations under the Contract, to the extent that such delay or failure is caused by any circumstance beyond our reasonable control.
Defined terms
In these terms and conditions:
- “Accessory” means any ancillary Product
- “giggear.com.au website” means the website owned and operated by GigGear Australia Pty Ltd T/as giggear.com.au ABN 95 093 581 992 for customers in Australia and overseas at giggear.com.au.
- “Warranty” means the manufacturer’s standard warranty
- “Condition” means a condition contained in these terms and conditions
- “Contract” means these terms and conditions together with your Order
- “Invoice” means the invoice issued by us to you showing the price of the Products and which is your proof of purchase
- “Order” means an order placed by you in accordance with these terms and conditions
- “Order Confirmation” means the order confirmation issued by us to you indicating receipt of your Order
- “Product” means any product listed on the giggear.com.au Web Site which we agree to supply to you on these terms and conditions
- “Services” means any services relating to Products (including without limitation warranty and telephone support services) that we agree to supply to you on these terms and conditions
- “Order ID” means the order Id issued by us to you
The Contract will be governed by the law of Victoria. Both we and you irrevocably and unconditionally submit to the non-exclusive jurisdiction of the courts of that state.
Fraudulent credit card usage
GigGear shall not be held liable nor in any way responsible for fraudulent credit card usage on our website resulting in the subsequent payment and delivery of products.
GigGear will not be liable for refund of money, in part nor full, should a purchase be made by persons illegally. Please contact your credit card provider to ascertain your available options.
Contacting GigGear
Feel free to send us an email at sales@giggear.com.au if you have any questions about any related product you are interested in, or if you are having problems using our website. We take our customer feedback very seriously, so we appreciate your comments.