Privacy Information Management Statement
GigGear Australia Pty Ltd (“GigGear”) sells and manufactures road and flight cases along with various brands of protective cases and bags. It also sells and distributes a range of professional audio equipment and music and stage equipment and accessories to retailers and end-users.
We are required to comply with the National Privacy Principles contained in the Privacy Act 1988.
We may also be required to comply with the General Data Protection Regulation being Regulation 2016/679 of the European Parliament and Council (“GDPR”) in relation to personal information stored and processed of a small number of subscribers who may be within the jurisdiction of that Regulation.
The privacy and security of the personal information that we hold about you are very important to us. This Statement is a requirement of the National Privacy Principles and the GDPR and should assist you in understanding how we collect and deal with your personal information.
Collection of Personal Information
We most commonly collect information from our customers in the following circumstances:
Upon registration by you for membership of the GigGear e-store for purchase of any of the range of products or services offered through the www.giggear.com.au website.
On receipt from you by email or telephone for the purposes of quoting, ordering and purchasing any of the range of products that we offer.
Upon the bidding on or purchase of any of the range of products offered for sale through the eBay account giggear_australia registered with eBay International A.G. and operated through http://www.ebay.com.au and http://stores.ebay.com.au
Upon payment by you, for any of your purchases made through this website or the eBay account above, by using the online PayPal payment system registered with PayPal Australia Pty Ltd and operated through http://www.paypal.com.au/au
There are other less frequent instances where we collect personal information, such as when financial details are sought from persons or businesses who seek to be GigGear product resellers, where stock is provided on credit.
If you are submitting personal information over the internet which you wish to remain private, please note that, while all attempts are made to secure information transmitted to this site, there is a possibility that information you submit could be observed by a third party while in transit.
Placement of Orders Online
Registration and customer order information pages within our website are hosted on 128-bit SSL security provided by SiteGround Hosting Ltd. SiteGround Hosting Ltd provide leading-edge data security, and we believe that GigGear’s selection of SiteGround’s web hosting services demonstrates its commitment to ensuring the protection and security of your data as much as possible. More information on SiteGround Security can be found here https://www.siteground.com/technology.
No credit card information is transmitted to or stored or processed by the GigGear website or e-store. GigGear uses the eWAY payment gateway provided by Web Active Corporation Pty Ltd in conjunction with the Westpac Banking Group. During the checkout process on the GigGear website, you are transferred to pages hosted by eWay for entering and processing credit payments. More information on eWay Security and Westpac Banking Group Security can be found at the following links https://www.eway.com.au/about-eway/technology-security and https://www.westpac.com.au/security/
Personal Information Collected
The information collected would generally comprise name, address, postal address, telephone, fax and e-mail contact details, as well as the details of the GigGear product that you have purchased or are interested in. This information is necessary for us to complete our sale obligations to you once you have made your purchase. High-level information in relation to your business may be also be collected. Should you contact us requiring technical or similar assistance, information relating to your problem and our suggested solutions are also recorded by us to assist in better customer relationship management.
How we use this information
We use your personal information in the following way:
We collect personal information so that we can communicate with you about the products that you use and efficiently deliver and administer all products and services we provide to you.
In the case of financial information requested from parties wishing to be resellers and, as such, be provided with GigGear stock on credit terms, this information is used to perform credit referencing and checking.
Electronic Information Logged
When you visit our website, our host’s server logs information that is provided by your browser. This information is used to create summary statistics which allow us to assess the number of visitors to the different sections of our site, discover what information is most and least used, determine technical design specifications, and help us make our site more useful to visitors. The information logged is as follows:
- the type of browser you are using;
- the date and time of your visit;
- your top-level domain name (for example: .com, .gov, .au, .uk, etc.);
- the address of the referring site;
- your server’s IP address (a number which is unique to the machine through which you are connected to the internet: usually one of your service provider’s machines);
- the address of the pages accessed and any documents downloaded.
No attempt will be made to identify users or their browsing activities unless disclosure is required by law or due to a mandatory requirement of a Court, Governmental Agency or Regulatory Authority. We use the information only for statistical analysis or systems administration purposes.
GigGear uses external service providers to deliver products purchased by customers to their nominated delivery address. GigGear assumes that the personal name and address information provided is for delivery purposes and is therefore provided to the external service provider on the strict basis that it be used for this purpose only.
Links to External / Third Party Sites
This site may contain links to external/third-party websites for the convenience of our visitors. However GigGear independently nor jointly have any knowledge of, nor control over, the privacy practices of these websites and has no knowledge of whether cookies or other tracking devices are used on linked sites. You visit these websites at your own discretion.
Access to Information
The National Privacy Principles and GDPR provide you with the right to access the personal information that we hold in relation to you. If you would like details of the personal information which we may hold about you or if you would like to correct any of the information that we hold, please contact us as follows:
e-mail: firstname.lastname@example.org, or write to us:
GigGear Australia Pty Ltd
Factory 18, 21 Barry Street
Bayswater Vic 3153
We have internal procedures in place to deal with such requests, and we may require further information from you to verify your identity.
Electronic customer management and database systems are used to store most of the personal information. This system is accessed by authorised users and contains security features to ensure the protection and integrity of the data that we hold.
Should you have any queries in relation to this Privacy Information Management Statement or to issues generally surrounding the private information that we hold about you, please contact us at the address referred to above. Similarly, any complaints in relation to privacy-related issues should also be directed to that address.
From time to time, this statement may be amended. An up-to-date version of the Privacy Statement will always appear at the www.giggear.com.au website. Furthermore, you may request a hard copy of this Statement from either the addresses referred to above or by telephoning 1300 289 997.